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Rental Conditions Canadream

Introduction:

All services and inclusions avaliable will be shown on our website and we will automatically apply any special offers (such as Early Bird or Long Term discounts). Please read carefully all general information that is supplied within the offer, especially with respect to amendments and cancellation conditions.

Insurance:

All packages include "Personal liability and property damage" (PLPD), covering up to CA$5 million. In all packages the "Collision Damage Waiver" "insurance (CDW) is included, which reduces the excess to CA $750 (CA$1,500 for drivers under 25 years) in the event of damage, theft or vandalism. Police reports are mandatory. The maximum excess is applied to accidents with another vehicle and on a signposted and numbered road.
The excess rate for the following variations apply to all: CA$1,500: damage caused by roads, e.g. campsite, parking, access roads etc; Damages without the involvement of another vehicle or stationary vehicles (e.g., parking vehicles, trees); Damages which cannot be associated to a party (for example, damage caused by hit and run); In natural catastrophes, e.g. Hail, flood, etc .; CA$7,500 in  the event of vehicle theft in the urban areas of ​​Montreal or Ottawa.

Insurance is not valid if the provisions of the rental agreement signed on pick up are violated. In particular, but not exclusively, this relates to (for example) driving on unauthorised roads, gross negligence, unlawful use of the vehicle, use by an unauthorised driver or driving under the influence of alcohol or drugs, damage to the interior of the vehicle, damage caused by frost or overheating.

Please consider the services included in each individual package with regard to the additional insurance included within.

Deposit:

A deposit of 750$ to 1,500$ will be charged. For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

No, supplier does not charge any additional credit card fees when guests pay the deposit or any additional items at pick up.

Deductible:

The damage excess will be charged per incident regardless of the cause of the damage, who claims responsibility or if other vehicles are involved.

Free Kilometres/Miles:

Included in the rental price per day are 0 free kilometres. Additional kilometres may be purchased in advance. Every driven kilometre not paid in advance will be calculated at drop off. Current costs can be found in our detailed offer, which takes into account any special deals that may be currently available.

Please enter a realistic planned route into the price calculator on our website, so that we can provide you with the cheapest possible calculation.

One-way Rentals:

A one way hire fee is charged for all hires where pick up and drop off are in different locations. The fee will be shown in our price list and our detailed offer.

Children:

Child seats must not be fitted in the driver's cab. Please always advise the age of children at the time of travel and we will ensure that your selected vehicle has suitable child seat restraints. Baby seats, child seats and booster seats are available for hire at an additional cost or may be included in the rental rate. We do not recommend you bring your own child or baby seats as these may not comply with local laws.

Driver:

A valid national driver's license is required for each driver. In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country.The minimum age to drive is 21 years

Price Calculation:

The calculation of rental days in all seasons will be determined on a “per night” basis as is standard practice in the hotel and tourism industry. The pick-up day is counted as the first rental day, and there is no charge for the last rental day on which the vehicle is being returned.

Driving Locations:
  • Vehicles are not permitted to enter Mexico at any time.
  • Travel to Death Valley is limited to the low season (1 October through 30 April ) due to extremely high temperatures which can cause system failures.
  • Travel on the Dempster Highway in the Yukon is not permitted between 1 September and 31 May due to road conditions.We are happy for our Guests to travel on this road between 1 June and 31 August.
  • Guests are welcome to travel into the United States. A $10.00/night surcharge applies to any travel within the United States (including Alaska).

There is a surcharge of $500.00 for all RV vacations starting from Vancouver,Calgary,Edmonton,Toronto,Montreal or Halifaxwith permission to travel on/in:

  • Alaska Highway north of Fort St. John, British Columbia
  • Cassiar Highway (#37) north of Kitwanga, British Columbia
  • Highway 35 north of Peace River, Alberta
  • Northwest Territories, Yukon, Nunavut, Newfoundland
  • Quebec & Labrador north and east of Sept-Iles

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Dalton Highway (north of Fairbanks) and the Denali Highway in Alaska and the North Canol Highway in the Yukon. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation.

Tax:

Local sales taxes apply to all pick up- & drop-off charges and may change at any time.

Vehicle Pickup and Dropoff:

Check-in or pick-up is from 13:00 - 16:00

Check-out or drop-off is from 08:00 - 10:00

We are happy to provide transfers to and from airport or airport hotels for no additional charge except in Montreal.  A $90.00one-way/return charge for transfers is applicable between our Montreal location and Montreal airport/airport hotels. 

Clients cannot pick up the vehicle the day they arrive with an inter-continental flight. We recommend therefore spending the first night in an airport hotel or motel.

General Information:

The rental company reserves to the right to provide a similar sized or larger vehicle with all the same features and inclusions should circumstances deem this necessary (eg, if the allocated vehicle was damaged immdiately before you hire). Any additional costs regarding a larger vehicle such as fuel and ferry costs are at your expense.

The rental company reserves the right to charge administration fees for the handling of any traffic fines issued during your hire. All fines must be settled directly with the issuing authority.

You are required to monitor oil and water levels of the vehicle. Please keep the receipt should you be required to purchase engine oil and this will be refunded to you at the end of your hire.

Please read carefully the vehicle company conditions with respect to vehicle damage and insurance excess.

Winterization: The vehicle's water and propane systems are always not fully functional during frost-like weather and may not be fully usable during such times. Damage caused by frost will be borne entirely by the renter and is not insured. In the manual accompanying each vehicle, you will find important instructions on what to do in such instances.

No debit cards allowed / only credit cards

Cancellation:
  • bis 46 Tage vor Reisebeginn:
    10 Prozent des Rechnungsbetrages, mindestens jedoch EUR 200

  • 45-15 Tage vor Reisebeginn:
    10 Prozent des Rechnungsbetrages, mindestens jedoch EUR 600

  • 14-8 Tage vor Reisebeginn:
    10 Prozent des Rechnungsbetrages, mindestens jedoch EUR 900

  • ab 7 Tage vor Reisebeginn:
    95 Prozent des Rechnungsbetrages: keine Erstattung von ungenutzten Miettagen