Rental Conditions Cruise Canada


All services and inclusions avaliable will be shown on our website and we will automatically apply any special offers (such as Early Bird or Long Term discounts). Please read carefully all general information that is supplied within the offer, especially with respect to amendments and cancellation conditions.


All packages include Personal Injury Protection (PIP), the statutory liability insurance (PLI), and Supplemental Liability Insurance (SLI), which covers up to CA $ 1 million. All packages include Collision Damage Waiver Insurance (CDW), which reduces excess to CA $1,000 in the event of damage, theft or vandalism.  A police report is mandatory in the event of damage.

In all packages is the "Supplemental Liability Insurance" (SLI) which includes CA$1 million in coverage (liability insurance).

No insurance applies if the provisions of the locally signed rental agreement are violated. In particular, but not exclusively, this applies to driving on unauthorized roads, gross negligence, unlawful use of the vehicle, use by an unauthorized driver or driving under the influence of alcohol or drugs, damage to the interior of the vehicle, damage due to frost or overheating, personal items are also not insured.

It is important to note the information provided by the supplier on what to do in case of an accident. You only have the right to compensation if the supplier has been notified of damages/problems in a timely manner, allowing them the opportunity to remedy the situation.


A deposit of CA$500 will be charged. For security purposes, only a credit card can be used to provide the bond. The credit card holder must be present and able to sign for the bond upon vehicle collection. Please ensure that the card has sufficient funds on it at the time of pick-up. Currency conversion fees/losses are client’s responsibility. The credit card must belong to a person registered in the rental contract as a driver. The deposit can only be made with a credit card.


The damage excess will be charged per incident and a further authorisation made regardless of the cause of the damage, who claims responsibility or if other vehicles are involved. 

Free Kilometres/Miles:

Included in the rental price per day are 0 free miles. Additional miles may be purchased in individual 500 mile packets in advance. Every driven mile not paid in advance will be calculated at drop off. Current costs can be found in our detailed offer, which takes into account any special deals that may be currently available.

Please enter a realistic planned route into the price calculator on our website, so that we can provide you with the cheapest possible calculation.

One-way Rentals:

A one way hire fee is charged for all hires where pick up and drop off are in different locations. The fee will be shown in our price list and our detailed offer.


Child seats must not be fitted in the driver's cab. Please always advise the age of children at the time of travel and we will ensure that your selected vehicle has suitable child seat restraints. Baby seats, child seats and booster seats are not available for hire.


Vehicles can only be operated by qualified drivers 21 years of age or older. We recommend customers to carry a translation of their driver’s license or have an additional international driver’s license, but under any circumstances, customer must provide a valid national driver’s license at pick-up.

Price Calculation:

The rental price is calculated per 24 hours. For example, from the 1st to 10th is 9 rental days.

Driving Locations:

Driving on all public and/or marked roads is allowed. It is prohibited to travel on non-public roads, unpaved byways, forest roads and the like - commonly known as "logging roads" - or on a surface that damages or presents a risk to the vehicle. Trips to Mexico, New York City (Manhattan) are prohibited, as is driving through underground tunnels or below watercourses. In case of doubt, please clairfy with the vehicle supplier.

Driving into Death Valley and other desert areas is allowed, but during the months of May to September it is done at your own risk and without insurance coverage! All possible towing, repair and recovery costs are borne by the renter. 

Violating any of the above is violating the terms of your insurance coverage.


Pre-booked services on our website include local tax, but are subject to change. 

Cities, states and countries may change their tax rates at any time - even on already confirmed bookings and purchases. As a result, bestCAMPER reserves the right to charge you any increases in taxes.

For all costs paid at pick-up, a sales tax will be added, which differs depending on the place of pick-up.

Vehicle Pickup and Dropoff:

Clients cannot pick up the vehicle the day they arrive with an inter-continental flight. We recommend therefore spending the first night in an airport hotel or motel.

Vehicle pick-ups are from Monday to Saturday from 13:00 (alternative "Earlybird surcharge" below). On Sundays and public holidays the depots are closed. 

Transfers are only included in the earlybird surcharge (see below).

The return of the vehicle must be 9:00 to 11:00 take place (alternative "Earlybird surcharge" see below).

Earlybird surcharge: This must be included at the time of your booking includes vehicle pick-up from 9 clock, return to 15 clock and transfers from designated hotels. Return transfer to hotel or airport will be arranged and paid for by rental center in the form of a credit to the customer's rental contract.

General Information:

The rental company reserves to the right to provide a similar sized or larger vehicle with all the same features and inclusions should circumstances deem this necessary (eg, if the allocated vehicle was damaged immdiately before you hire). Any additional costs regarding a larger vehicle such as fuel and ferry costs are at your expense.

You are responsible for all traffic offenses, traffic tickets or tolls during your journey. The rental company reserves the right to charge administration fees for the handling of any traffic fines issued during your hire on top of the amount you have been fined. Please note that road tolls are more and more frequently paid electronically and these are the responsibility of the customer. 

You are obliged to pay attention to the correct oil and water level. Consumable costs (eg engine oil) will be refunded upon return of the vehicle. It is important to note the information provided by the landlord and / or the deductible - exclusion insurance, how to behave in case of damage.

Winterization: The vehicle's water system and the propane gas system are not fully functional in frost, and can be possibly unusable during such weather conditions. Damage caused by frost is entirely at the expense of the renter and is not insured. The manual that accompanies each vehicle booking contains important information on how to behave in such cases. The use of snow chains is prohibited.

During the winter season, some campsites are closed. Please do your research ahead of booking to ensure the camping sites you intend to visit are open during your period of travel.

Camper and RV floor plans and vehicle specifications are subject to change without notice and may vary due to changes or upgrades.

The vehicle operator does not credit card fees.

  • bis 46 Tage vor Reisebeginn:
    10 Prozent des Rechnungsbetrages, mindestens jedoch EUR 200

  • 45-16 Tage vor Reisebeginn:
    20 Prozent des Rechnungsbetrages, mindestens jedoch EUR 600

  • 15-8 Tage vor Reisebeginn:
    30 Prozent des Rechnungsbetrages, mindestens jedoch EUR 900

  • 7-1 Tage vor Reisebeginn:
    60 Prozent des Rechnungsbetrages, mindestens jedoch EUR 1.100

  • ab Tag der Übernahme:
    95 Prozent des Rechnungsbetrages: keine Erstattung von ungenutzten Miettagen